FAQ
Please note that order modifications are not possible once an order is placed. For assistance, email us at orders@shokz.com. Note that we cannot accept modification requests once an order is shipped.
If encountering an error with a coupon code, ensure correct entry, meet purchase requirements, check expiry, and click "Apply." The discount will reflect in your total before order submission. Note: Codes from coupon sites may not be valid.
Track your orders in "My Account -> Order History." Additionally, you'll receive email notifications with the tracking number once your order is shipped.
Please verify the shipping address on your order. Check all doors, mailboxes, or ask your front desk attendant(s). If you're unable to locate your package 24 hours after receiving the delivery notification, please email orders@shokz.com for assistance.
Kindly note that Shokz's MOQ rule requires ordering a minimum of 4 units of headphones in a single order.
Shokz reserves the right to cancel customer orders if fulfillment is not possible. Reasons may include an incomplete shipping address, declined credit card, out-of-stock item, or a flag from our fraud protection system.
We rely on trusted logistics partners to ensure the safe and timely delivery of your order. Key partners include, but are not limited to, UPS, FedEx, USPS, and SEKO.
Thank you for choosing us! We strive to deliver your order promptly. Typically, orders are processed and shipped within 1-2 business days. Delivery time varies based on location and selected service. Choose shipping options and view estimated delivery dates at checkout.
Upon shipment, you'll receive an email with tracking information. If tracking shows no updates initially, allow 24-48 hours. Please be aware that holiday season volumes may extend shipping times.
Please be aware that the Shokz B2B website exclusively ships to the United States and 7 overseas territories: Alaska, Puerto Rico, Hawaii, U.S. Virgin Islands, Guam, American Samoa, and Northern Mariana Islands.
Expedited orders placed after 10 am may ship the next business day. Larger orders (>500 units) might need additional handling time. Keep in mind that shipping times may be extended during the holiday season due to increased volume.
To track your order in this case, please use
https://harmony.myseko.com/Track/NoResults
Prepaid account: Credit/debit card (Visa, American Express, Master Card, Discover)
Terms account: ACH, Check, credit card/debit card (Visa, American Express, Master Card, Discover)
Please check the payment page for more details.
Access your invoices in "My Account -> Order History." Additionally, you'll receive email notifications with the invoice once your order is delivered.
Payments may be declined for reasons such as incorrect credit card details, insufficient funds/credit limit, or card expiration. Please check your payment information or contact your card-issuing bank.
- For payment decline, authorize the payment, check with your bank, or contact orders@shokz.com to use another card.
- If the issue is card expiration, update your card information and retry the payment.
To learn about Shokz's 5k/5k policy, please refer to the details here.
To view our return policy, please refer to the details here.
To return products, please submit your request here.
No, this B2B website only offers return service.
To assist you promptly, please provide your SO# (Sales Order Number). Our internal team will investigate and provide feedback as soon as possible.
Currently, Shokz does not provide employee discounts. However, you can purchase at wholesale prices and extend the offer to your employees if desired. For additional inquiries, please contact orders@shokz.com.
Kindly email us at usmkt@shokz.com with the subject "Event Date + Event Name + Retailer Name." Include the following event details:
Event type (Running: Marathon, Half Marathon, 10 Mile, 10K, 5K, etc., Cycling, or other) Event location (City, State)
Number of anticipated participants along with each participant's name
Upon approval, Shokz will review the details and offer event discounts along with GWP(sports belt, drawstring bag, cooling towel, or other accessories).
Shokz will inform retailers about upcoming promotions via this B2B website, territory sales reps, EDMs, etc.
Upon confirmation of details between our two parties, we will provide you with a unique event coupon code via email. The standard event discounts are as follows:
Non-promotion period: 10% OFF Promotion period: In accordance with ongoing promotion discounts (Spring Sales, Summer Sales, BFCM, etc.).
Please kindly note discounts cannot be stacked, only one discount can be enjoyed at a time.
